Shipping methods

Delivery is carried out via ECONT, TRANSPRESS, EUROPE or another courier company (at the customer's request) to the address specified by the customer or to the office of the respective courier company.

Orders placed on Saturday and/or Sunday are processed on Monday at the latest.

** The company Bicycle OOD carries out the delivery of the goods ordered through the online store through the courier company Econt, Transpres.

For an amount over EUR 150, Courier Costs are FREE, i.e. are taken over by Bicycle OOD, as Bicycle OOD decides with which couriers to deliver the shipment. When buying goods under EUR 150, the buyer PAYS the transport costs according to a special tariff agreed for customers of Bicycle OOD - 15% discount.
*Promotional items do not have free shipping regardless of the order amount.

For all Wilier, Kellys, Giant brand bikes and CROSS electric bikes, advance payment is required, after confirmation of availability by a Bicycle Ltd. employee. Shipping is free.

The delivery of Cross and Ultra bicycles with a price of up to EUR 500 is free, regardless of the payment method.
For all Cross and Ultra bicycle models over EUR 500, you can choose:
* free shipping: 100% advance payment
* delivery at your expense: cash on delivery with postal money order

For Stores and Wholesalers Courier costs are free for orders over EUR 300.

* For Stores and Wholesalers, orders with promotional items do not have free shipping regardless of the order amount.
* For Shops, orders with PROMOTIONAL BIKES do not have free delivery, regardless of the amount of the order and the method of payment.

For customers type: Shops when ordering bikes outside of promotion (at regular prices):
* free shipping: 100% advance payment
* delivery at your expense: cash on delivery with postal money order or invoice on account.

The standard delivery time to a populated place in Bulgaria is 3 working days.

During seasonal discounts and sales, the delivery time may be longer, but not more than 5 working days. Delivery may be made in parts.

Receiving the goods at a fixed time (additional service) is not free of charge and is at the recipient's expense. For reference, look HERE!

If the customer has ordered a product for which availability cannot be confirmed, in order to benefit from free shipping, the customer must exchange it for another product to reach the required total bill threshold.

The conditions for free delivery are valid on the territory of the Republic of Bulgaria.

Velosiped OOD reserves the right to make changes to the conditions for free delivery for the online store.

Velesodik.bg has warranty service for all bicycles purchased from the store.

In case of problems, please contact us. Out-of-warranty repairs are carried out only with the prior consent of the customer.

We are responsible for the lack of conformity of the consumer goods with the sales contract, according to the Consumer Protection Act.

The delivery of the products selected by you is carried out by a courier company. Payment for the products is made by cash on delivery upon receipt by the courier or by bank transfer.

The customer pays for the products by Cash on Delivery via Postal Money Order. The service itself requires no additional effort on the part of the client. The legal basis for the service is Ordinance No. H - 18 of 2006, Article 3 on "Registration and reporting of sales".

For the payment made by the customer, a postal money transfer receipt is issued for the value of the cash on delivery. This postal money order receipt is a legally recognized document that replaces the fiscal (cash) receipt and is proof of payment.

It is necessary for the customer to keep the receipt, which is attached and returned with the shipment if he wishes to make a return or complaint.